Completion commitment
For new purchases governed by this policy, if fewer than half (rounded up) of the qualifying new submissions in your quote are verified as listed within 90 days of payment, you receive a full refund of the $49 launch fee. For example, a quote of 5 submissions needs at least 3 verified listings; a quote of 1 needs that 1.
A submission is distinct from a third party accepting, publishing or ranking it. Existing listings, passive ingestion, discovery actions and intake requests do not count as qualifying new submissions. Directory approval, ranking, traffic and review timing are not guaranteed and are not part of the completion commitment.
Requesting help or a refund
Use the support contact below with your launch reference, or reply to your launch’s service case in the workspace. An operator reviews payment and submission evidence, records the remedy and handles any refund through the payment provider. You can track the recorded remedy in your service case.
Stalled submissions open service cases for connection recovery, requested information and a recorded next action. Contact support for other payment or service concerns so the operator can review the facts. Existing quotes and orders retain the remedy terms presented when purchased.
Contact and requests
Contact Stormlight Ventures, LLC at hi@stormlightventures.io. Include your account or launch reference; never send passwords, API keys or payment card details.